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  • Hotline: 84 984375738 Whatsapp: 84 914258053

CANCELLATION – PAYMENT POLICIES

1. Hotel Cancellation/ amendments

Cancellation:

Cancellation has to be made through corresponding email ID: info@camelcityhotel.com  ONLY, otherwise no cancellation will be entertained. Cancellations will not be accepted over Phone.

  • Customer must notify Camel City Hotel if you plan on cancelling your booking before check in date 3 -7 days
  • Any cancellation submitted after the cancellation due date, ONE night will be charged.

Date

Condition

+7 days prior to check-in

No cancellation fee

=7 days (or less) prior to check-in

50% of total room price will apply for handling and banking fees.

=3 days (or less) prior to check-in

One night penalty charged

No Show :

  • If a booking is cancelled within the day of arrival  or In case of No show or shortening stay, non refund will be made
    (Considered as cancellation without the required advance notice)

Amendment:

  • Amendments is negotiable via our email:  info@camelcityhotel.com

Refund:

  • The refund will be made through your credit card. Additionally, although Camel City  Hotel will instruct the bank to handle the crediting process immediately upon notification of cancellation, it could take from 12-15 weeks for the actual crediting to take place, depending on your Bank’s practice.

2. Tour Cancellation :

None cancellation – None refundable

Date

Condition

+ 3 business days before Transfer date

Refund will be made 100%

Less than 2 business days or No-show

No refund

   
   
  • Check-in time is from 02:00 PM and check-out time is at 12:00 noon
  • Extension of late checkout time is subject to availability and will be charged as follows:
  • Check-out until 05:00 PM – 50% of room rate
  • Check-out after 05:00 PM – 100% of room rate
  • Early check in is subject to availability and will be charged as follows:

-  Early check in from 8:00 AM of arrival date – 50% room rate (W/o BF)

- For guaranteed early check-in, room will be reserved the night before and charged at 100%

Rates are inclusive of:

  • International breakfast buffet (6.30 to 10.00 am every day)
  • Free Welcome drink when check in
  • 1 bottle of mineral water in room daily/1 person
  • Free usage of ADSL and Wifi internet in-room and public computer

Children and Extra bed Policy

Maximum 01 child under 8 years old, sharing with parents using existing bed

Extra bed

10.00 USD

Extra breakfast

5.00 USD

Baby cot

Free 01/room

Children in tour: Children under 4 Years old free of charge (share bed with parent). From 4 to 8 Years charged 75% (share bed with parent)

Others

Booking forms

Why stay us ?

  • Excellent services, professional & friendly staff
  • New modern facilities, charm decoration in room New modern facilities, spotless clean in room
  • Very quiet in the bustling Hanoi, Near Hoan Kiem lake
  • Great value for money
  • Setmenu breakfast and room service available 24/24
  • Free WIFI and internet computer 24/24

Group Hotel

Hot Tours

Hotel infors

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